Some CEOs with fragile egos may tighten up when they run into a customer who is passionately unhappy, but those customers are gold. They’re gifts! Pay attention to passion, even if their passion is anger. Take it as a compliment; it means they care enough about your product that it angers them not to have it.Continue reading
You already know what you want to do with your business, right? So look at the marketplace, look at your competition, and target some players in your business area that you aspire to be like. Is there someone in your network who’s doing what you want to be doing one day? If so, reach out to them. Continue reading
This may sound like a mind-bender to a wheeler-dealer capitalist like you, but the best deals in life are the ones you don’t make. I could spend the next few pages talking about deals I didn’t do that would curl your toes. I would have been in trouble if I had completed any of them, which underscores my point: There are way more bad deals out there than good deals. Continue reading
The truth is, most of us mortals are nowhere close to being all-around players, so we have to compensate for our shortcomings. One way to do it is to choose your employees like an NBA owner builds a championship team. You don’t draft twelve shooters, right? No, you draft a well-balanced roster that can collectively do it all. Continue reading
Let me ask you this: how can you create a sustainable growth business that keeps cranking out an amazing product or service every year, that people will keep running over their grandmothers on Black Friday to get?
Keep raising your game every day.
Keep reaching for the next rung on the ladder. Continue reading
It may sound like a cliché, but keep your finger on the pulse of your industry. If you don’t feel you’re savvy enough to do it, find someone to be your barometer. But no matter what, you can’t delegate the client experience entirely. Continue reading
I know people like you. You’ve got “that look” in your eye.
It’s a look of fierce determination. While all your friends are out having brunch, playing Pokémon GO, or doing yoga in their spare time, here you are reading a business book—and not just any book. You’re reading my book because you’ve got dreams. Big ones. You’re not just sitting around waiting for life to happen. You want to make things happen. Continue reading